Many players have questions about Pointsbet before they deposit their first euro — here are the honest answers.
What You Need First
- A valid email address
- A mobile phone number for SMS verification
- A government-issued ID (passport or driver’s license)
- Proof of address (utility bill or bank statement, dated within 3 months)
- A payment method: credit/debit card, e-wallet, or bank transfer
- At least 18 years of age (or the legal gambling age in your jurisdiction)
Creating Your Account
- Visit the casino’s website using a secure browser.
- Click the ‘Register’ or ‘Sign Up’ button, typically located at the top right.
- Fill in the registration form with your personal details: name, date of birth, email, phone number, and address.
- Choose a username and a strong password (mix of letters, numbers, and symbols).
- Select your preferred currency and accept the terms and conditions.
- Verify your email by clicking the link sent to your inbox, and verify your phone number via SMS code.
- Complete the KYC (Know Your Customer) process by uploading your ID and proof of address. This may be required before your first withdrawal.
Calculating Your Bonus
Assume the casino offers a 100% match bonus up to €200 with a 20x wagering requirement on the bonus amount, and you deposit €100. Your total balance becomes €200 (€100 deposit + €100 bonus). The wagering requirement is €100 bonus × 20 = €2,000. You must wager €2,000 before you can withdraw any winnings from the bonus.
If the game you play has an RTP of 96%, the house edge is 4%. The expected loss during wagering is €2,000 × 0.04 = €80. So out of your €200 starting balance, you would expect to lose €80, leaving €120 on average after meeting the wagering. However, variance means actual results may differ.
Important: Always check the game contribution percentages. Slots often contribute 100%, while table games may contribute less (e.g., 10%). For example, if you play blackjack that contributes 10%, you would need to wager €2,000 / 0.1 = €20,000 to meet the requirement, which is far less favorable.
Security
The casino uses 128-bit SSL encryption to protect data in transit. Two-factor authentication (2FA) is available for login — enable it via your account settings for an extra layer of security. All financial transactions are processed through licensed payment providers. The platform is licensed and regulated by a reputable authority (e.g., Malta Gaming Authority or UK Gambling Commission), meaning it must adhere to strict fair play and anti-money laundering standards. Responsible gambling tools such as deposit limits, time-outs, and self-exclusion are accessible from the account dashboard.
Deposits & Withdrawals
Deposits are instant for most methods: Visa, Mastercard, Skrill, Neteller, and bank transfers. Withdrawals are processed within 24–72 hours for e-wallets, 3–5 business days for cards, and up to 7 days for bank transfers. The minimum deposit is typically €10, and the minimum withdrawal is €20. The casino may require additional KYC documentation for large withdrawals. The platform is fully optimized as a progressive web app (PWA) — launch it from your mobile browser and add it to your home screen for a native‑app experience without downloading from an app store.
Support Guide
- Forgotten password: Click ‘Forgot Password’ on the login page, enter your email, and follow the reset link. If you don’t receive it, check spam or contact support.
- Account locked: Usually due to multiple failed login attempts. Contact live chat or email support to unlock. They may ask security questions.
- Bonus not credited: Ensure you entered the bonus code during deposit, or the bonus was auto-triggered. Check terms — some bonuses require a minimum deposit. Contact support if the bonus is missing after 10 minutes.
- Withdrawal delay: Check if all wagering requirements are met and KYC documents are verified. If delay exceeds the stated processing time, contact support with your transaction ID.
- KYC documents rejected: Make sure documents are clear, in color, and not expired. Upload both sides of the ID. If repeatedly rejected, ask support for specific reasons.
- Disputed bet or game error: Note the time, game, and bet ID. Contact support within 24 hours. Provide screenshots if possible.
FAQ
How do I reset my password?
Click the ‘Forgot Password’ link on the login page, enter your registered email, and follow the instructions sent to your inbox. The reset link expires after 30 minutes.
What is the minimum deposit amount?
The minimum deposit is €10 for most payment methods. Some e-wallets may have a higher minimum of €20.
How long do withdrawals take?
E-wallet withdrawals are processed within 24–72 hours. Credit/debit card withdrawals take 3–5 business days, and bank transfers up to 7 days.
Can I play on mobile?
Yes, the casino is fully optimized for mobile browsers. You can access it via your phone’s browser and add it to your home screen for quick access. There is no dedicated app in app stores.
Are my winnings taxable?
If the casino holds a Curacao license (common for international platforms), winnings may be subject to local income tax depending on your country of residence. For EU/Nordic players, it’s advisable to consult a tax professional.
How do I contact customer support?
Live chat is available 24/7 on the website. You can also email support@casino.com (typically responded within 12 hours) or use the contact form. Phone support is not offered.
What is the wagering requirement for bonuses?
Most deposit bonuses have a wagering requirement of 20x–35x the bonus amount. Always read the specific bonus terms before claiming.
Can I set deposit limits?
Yes, you can set daily, weekly, or monthly deposit limits in the ‘Responsible Gambling’ section of your account. These limits can be reduced at any time but increased only after a 24-hour cooling-off period.
Extra Tips
Deposit speed is typically instant, but withdrawal speed varies by method. Use the table below to choose the fastest option for your needs.
| Method | Deposit Time | Withdrawal Time |
|---|---|---|
| Skrill / Neteller | Instant | 24–72 hours |
| Visa / Mastercard | Instant | 3–5 business days |
| Bank Transfer | 1–3 business days | 5–7 business days |
| Cryptocurrency (if available) | Instant (after confirmations) | 1–24 hours |
Choosing an e-wallet for both deposits and withdrawals gives you the fastest access to your funds. Always verify your account early to avoid withdrawal delays.
Finally, remember to gamble responsibly. Set a budget, use the casino’s tools, and never chase losses. If you have further questions, the support team is always ready to help.