This practical guide to https://poker-stars.it.com/ focuses on what actually matters: bonuses, mobile access, and getting paid on time. We cover registration, wagering mathematics, banking methods, licensing, and common issues so you can play with confidence.
Prerequisites
- A valid email address and a unique username
- Proof of identity and address for KYC verification (passport, driver’s license, recent utility bill)
- A supported device: desktop, tablet, or smartphone with a modern browser (PWA available)
- A payment method accepted in your country (see Banking & Payments section)
- Basic understanding of bonus terms like wagering requirements and game contributions
- Age 18 or over (higher in some jurisdictions)
Registration
- Visit the PokerStars website and click the orange “Register” button.
- Enter a username, password, and your preferred email address.
- Provide personal details: full name, date of birth, home address, and phone number.
- Choose a currency (EUR for Italian accounts) and accept the terms and conditions.
- Verify your email by clicking the link sent to your inbox.
- Log in and complete the identity verification by uploading the required documents under the “My Account” section.
- Make your first deposit to claim the welcome bonus if applicable.
Wagering Calculation
Understanding wagering requirements is crucial to evaluating a bonus. Let’s take a typical welcome offer: 100% deposit match up to €500 with a 35x wagering multiplier on the bonus amount only. Here’s the calculation:
Important: Wagering requirement = bonus amount × wagering multiplier.
If you deposit €100, you receive a €100 bonus. Wagering requirement = €100 × 35 = €3,500. You must place bets totalling €3,500 before you can withdraw any winnings from the bonus.
Now evaluate the expected value. Assume you play slots with an average RTP of 96.5% (house edge 3.5%). Expected loss = house edge × wagering requirement = 0.035 × €3,500 = €122.50. Since your bonus was €100, the net expected outcome is €100 – €122.50 = -€22.50. This means on average, you lose €22.50 from the bonus. To make the bonus profitable, choose games with RTP above 98% or use low-house-edge games like blackjack (which may contribute only 10% to wagering).
For a multi-tier bonus, calculate each tier separately. For example, a three-part welcome package may have different multipliers for each deposit.
Banking & Payments
| Method | Min Deposit | Min Withdrawal | Withdrawal Time | Fees |
|---|---|---|---|---|
| Visa/Mastercard | €10 | €20 | 1–3 business days | None from casino |
| PayPal | €10 | €10 | Up to 24 hours | None |
| Skrill | €10 | €20 | Up to 24 hours | None |
| Neteller | €10 | €20 | Up to 24 hours | None |
| Bank Transfer | €20 | €50 | 3–5 business days | May apply (check bank) |
All payments are processed in EUR. Deposits are instant. Withdrawals to e-wallets are fastest. Note that PokerStars may reverse a withdrawal if you have an active bonus, so always complete wagering first.
Licence & Player Protection
PokerStars operates under a licence from the Italian Customs and Monopolies Agency (ADM). This ensures strict compliance with Italian gambling laws, including player fund segregation, responsible gambling tools, and regular auditing by independent testing labs (e.g., eCOGRA).
Player protection measures include deposit limits, reality checks, self-exclusion, and access to problem gambling support via services like Gioco Responsabile. The ADM licence also mandates that all games use certified random number generators.
Note: As a licensed operator in Italy, winnings are not subject to additional local tax at source, but players are responsible for reporting gambling income per their national tax rules.
Support Guide
Scenario 1: Registration error – email already exists
Use the “Forgot Password” link to reset credentials, or contact live chat to merge accounts if needed.
Scenario 2: Deposit not credited
Check your bank statement first. If funds were deducted, refresh the cashier page. If still missing, contact support via live chat with transaction ID.
Scenario 3: Withdrawal delayed
Ensure your account is fully verified and no bonus is active. Typical delays occur during pending periods (24–72 hours for first withdrawal). Contact support if it exceeds the stated time.
Scenario 4: Bonus not applied
Check the bonus code requirement – some bonuses require manual opt-in during deposit. Confirm the minimum deposit amount. If correct, contact live chat.
Scenario 5: Account locked for security
This often happens after multiple failed login attempts. Contact support via email or phone with your username and a copy of your ID to unlock.
Scenario 6: Verification documents rejected
Resubmit clear, colour copies of the required documents. Ensure name and address match exactly what you registered. Use a recent utility bill (within 3 months).
Pro Tips
For the best RTP, choose games with the lowest house edge. Blackjack (classic, not side bets) offers an RTP of 99.5% when played with basic strategy. Video poker (Jacks or Better, full pay) can exceed 99.5%. Baccarat (banker bet) has a house edge of 1.06%. Avoid progressive jackpot slots for wagering – they often have RTP below 90%. Among slots, look for those with RTP advertised above 97% (e.g., Blood Suckers, Mega Joker). Always check the game contribution percentage in the bonus terms; slots usually count 100%, while table games may count only 10%.
Common Questions
How do I create an account?
Click the Register button on the homepage, fill in your details, verify your email and identity, then make a deposit.
What is the minimum deposit?
The minimum deposit is €10 for most methods (€20 for bank transfer).
How long do withdrawals take?
E-wallet withdrawals are processed within 24 hours, card withdrawals take 1–3 business days, and bank transfers 3–5 days.
Are there wagering requirements on bonuses?
Yes. Typically 35x the bonus amount. The specific terms depend on the promotion.
Is Pokerstars casino licensed?
Yes, it is licensed by the Italian ADM, ensuring player protection and fair games.
Can I play on mobile?
Yes, the site is fully mobile-optimised, and a progressive web app (PWA) can be launched from the browser for a native-like experience.
What games contribute towards wagering?
Slots usually contribute 100%, table games and video poker often contribute 10–20%, and live dealer games may contribute 0%.
How do I self-exclude or set limits?
Go to the Responsible Gambling section in your account settings to set deposit limits, reality checks, or trigger self-exclusion.
What happens to my balance if I close my account?
Any remaining real-money balance will be returned to you after verification and deduction of pending bonus requirements.
This guide provides the essential know-how for using Pokerstars casino efficiently. Always read the full terms of any promotion and gamble responsibly.